IT Service Desk Analyst

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Salary : $50000 - $50000
Location : Parramatta
Post Date :
Employment Type : Permanent
Job Reference : JBYX1804
Job Classification : IT & Technology

Description :


This ASX-listed company is a household name in the Retail and Healthcare space employing more than 1500+ staff in more than 400+ locations across Australia & New Zealand.


As the Service Desk Analyst you'll be providing Level 1 IT support & troubleshooting across hardware, software, networks & mobility to multiple sites across Australia & New Zealand.

This role sits in a mid-sized Service Desk team and involves both face-to-face and remote support.

Please note this role will be working the Saturday & Sunday shift (9am-5pm) + 3 additional days of your choice during the week.

Technologies you'll be working across include:

  • Windows 7 / 8/ 10
  • Active Directory
  • Outlook / emails
  • MS Office
  • Networking knowledge (TCP/IP, WAN/LAN)
  • ServiceNow ticketing system


The following is needed:

    • 6-12+ months experience in an IT Service Desk / Helpdesk capacity supporting multiple sites.
    • Experience supporting Active Directory, Outlook, Windows 7, MS Office.
    • Knowledge of networking (TCP/IP, WAN/LAN).
    • Friendly & approachable personality.
    • Well-developed problem solving skills and critical thinking abilities.
  • You will need to be comfortable with working the Saturday & Sunday shift (9am-5pm) + 3 additional days of your choice during the week.

This is a full time permanent role based in near Blacktown in Western Sydney with free on-site parking and offering up to $50k+super.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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