Customer Service Team Leader


Salary:

$75000 - 85000 / annum

Location:

Northern Suburbs Melbourne

Date posted:

9 April 2019

Employment type:

Permanent

Job reference:

068100010898842

Specialisation:

Administration


Description

The Company

This a growing Non-For-Profit organisation which has been changing people's lives by helping them with their careers since 2009. Their focus is on creating a more sustainable world by finding people jobs which a truly fulfilling.

The Role

To effectively lead, coach & develop the customer service Team (currently of 4 staff members) to ensure performance delivery of both volume and margin profitability as well as to ensure an enhanced customer service experience across all communication. Some of the key duties and responsibilities include:

· Managing the customer service team whom handle inbound customer requests, and complete editing, proofing and approving of documents

· Providing supervision, coaching and leadership, as well as feedback on performance for your team

· Develop ways to ensure team spirit and motivation in the office and within the team

· Deal with the difficult complaints or queries

· Planning and running internal meetings

Your Profile

You will be an experienced as a Team Leader

You will have experience in a Not-For-Profit organisation

You will ideally have experience in proofing and editing documents

You will ideally have great energy and excellent attention to detail

You will value making the world a better place to live and work in

Apply Today

Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 36 63.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No:

06810-0010898842VC

Requirements
Leading, managing, customer service


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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