Application Support Analyst


Salary:

$32 - 40 / hour

Location:

Northern Suburbs Melbourne

Date posted:

15 July 2019

Employment type:

Project

Job reference:

06810-0010881521

Specialisation:

IT and technology


Description

The Company


Robert Half is recruiting an experienced Application Support Analyst for a large non-for-profit in Melbourne. The business has an urgent need for Application & Technical support and maintenance of the business applications and IT systems (Carelink+).



The Role


Reporting directly to the IT Manager, you will carry the responsibility of assisting the organisation to make better and more informed business decisions and providing support to the organisation's core applications such as Carelink+.


Other Key responsibilities are:



  • Provide Helpdesk support to CareLink+ users.

  • Partner with the systems' training specialist to develop quality carelink+ training resources for new and existing users.

  • Complete user acceptance testing of carelink+ upgrades.

  • Participate in regular testing of CareLink functions and upgrades.

  • Liaise with key stakeholders



Your Profile


You will be a key player in the technology team, providing frontline support for stakeholders across the business. You will be liaising closely with clients, providing IT support remotely for the Carelink+ Application, connectivity and hosting issues among others.


Specific requirements will include the following:



  • Technical knowledge of database structure.

  • Excellent oral and written communication skills.

  • 2+ years of experience support Carelink+.

  • Excellent troubleshooting experience of complex problems.

  • Ability to communicate technical issues clearly and in an easily understood manner to users where required.

  • Demonstrated understanding of software solutions and their application in a large organisation.

  • Excellent customer service and frontline technical support experience.



Apply Today


If you feel this would fit your profile, please send your resume by clicking on the apply button or call 03 9691 3661.


Job Reference No:


06810-0010881521JO



Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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