Level 1 Helpdesk/Networking

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Salary : $55000 - $60000
Location : Northern Beaches
Post Date :
Employment Type : Permanent
Job Reference : BBYX220520171
Job Classification : IT & Technology

Description :

The Company -

This growing Resource Management Firm that does a lot of work with small-medium sized businesses and has established offices across Australia and New Zealand.

What's in it for you? -

  • Opportunity with an ASX-Listed company
  • Good team culture and working environment
  • Training and Development

The Role -

You will be a crucial part of the Level 1 Helpdesk team, supporting multiple sites and troubleshooting in-house software, hardware/networking, phones/faxes/printers, emails, and internet/infrastructure issues across the following:

  • Windows 7/8
  • Microsoft Server 2008 / 2012
  • Active Directory
  • Group Policy
  • Exchange 2010
  • VMware
  • Peripherals - printers etc.
  • Smart devices (iOS & Android)

Key responsibilities include:

  • Acting as Level 1 contact within the helpdesk team;
  • Focusing on Network troubleshooting and support
  • Providing exceptional customer service at all times;
  • Managing helpdesk tickets, planning and prioritizing tasks;
  • Deploying desktops, laptops and other peripheral devices;
  • Troubleshooting technical issues to resolution or escalate when required.

About You -

You will have:

  • Experience working with ticketing systems;
  • A Bachelor's degree in Information Technology (desirable);
  • An ability to communicate technical support to non-technical individuals;
  • Exceptional communication and interpersonal skills with a focus on customer service;

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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