Service Desk Manager


Salary:

$85000 - 95000 / annum

Location:

North Sydney

Date posted:

21 November 2017

Employment type:

Permanent

Job Reference:

RT1711

Specialisation:

IT and technology


Description

The Role

  • Prioritise all issues across the team to ensure resolution in line with SLAs,
  • Oversee all Ticket Management and allocate accordingly
  • Be the level 1-3 when needed but the core of the role is Service Desk Management as well as being the escalation point for any end user system/hardware issues - (PC set Up, User access issues, all system related issues)
  • Manage rosters - 7am- 7pm, on call every 6 weeks which rotates around.

Technically you will ideally have;

  • Full Microsoft Stack
  • Strong Citrix experience
  • Windows Server
  • Exchange
  • Active Directory
  • Office 365 Support, Administration and Migration
  • VMWare
  • Competent with AD & GP
  • Excellent Troubleshooting Skills
  • Understanding of SOE & Change Control processes
  • 2 years+ experience in Service Desk position (providing phone, Break Fix, remote & physical support)
  • MCP, MCSA, MSCE or MCITP would be desirable

Your Profile

Culture is everything to my client and so they are firstly looking for someone who has a;

  • Strong Customer Focus
  • Willingness to learn and develop
  • Excellent Communication Skills
  • Proactive approach
  • Willingness to work on own initiative and as part of a team

Benefits to You

  • Career Progression
  • Exposure to cutting edge technologies
  • Company funded training
  • Technical, Professional & Personal Development Plans
  • Quarterly Bonus

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 029240044.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24 1 Martin Place Sydney, NSW 2000 02 9241 6255
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