Service Desk Manager


Salary:

$85000 - 95000 / annum

Location:

North Sydney

Date posted:

November 21

Employment type:

Permanent

Job Reference:

RT1711

Specialisation:

IT & Technology


Description

The Role

  • Prioritise all issues across the team to ensure resolution in line with SLAs,
  • Oversee all Ticket Management and allocate accordingly
  • Be the level 1-3 when needed but the core of the role is Service Desk Management as well as being the escalation point for any end user system/hardware issues - (PC set Up, User access issues, all system related issues)
  • Manage rosters - 7am- 7pm, on call every 6 weeks which rotates around.

Technically you will ideally have;

  • Full Microsoft Stack
  • Strong Citrix experience
  • Windows Server
  • Exchange
  • Active Directory
  • Office 365 Support, Administration and Migration
  • VMWare
  • Competent with AD & GP
  • Excellent Troubleshooting Skills
  • Understanding of SOE & Change Control processes
  • 2 years+ experience in Service Desk position (providing phone, Break Fix, remote & physical support)
  • MCP, MCSA, MSCE or MCITP would be desirable

Your Profile

Culture is everything to my client and so they are firstly looking for someone who has a;

  • Strong Customer Focus
  • Willingness to learn and develop
  • Excellent Communication Skills
  • Proactive approach
  • Willingness to work on own initiative and as part of a team

Benefits to You

  • Career Progression
  • Exposure to cutting edge technologies
  • Company funded training
  • Technical, Professional & Personal Development Plans
  • Quarterly Bonus

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 029240044.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24 1 Martin Place Sydney, NSW 2000 02 9241 6255
Assistant Accountant | CBD | Immediate | $30 per hour
Melbourne CBD
Temporary
December 13, 2017
Retail Store Manager
Inner Suburbs Perth
Project
December 13, 2017
Accounts Receivable Officer | CBD | 6 Month Assignment
Melbourne CBD
Temporary
December 13, 2017
Client Services Manager | Corporate Banking | New role
Sydney CBD
Permanent
December 13, 2017
Payroll Officer I Services Sector I CBD I $60-65+Super
Melbourne CBD
Permanent
December 13, 2017
Assistant Accountant | ASAP | 12 Months | Strong Excel
Melbourne CBD
Temporary
December 13, 2017
Payroll Officer
Inner Suburbs Melbourne
Permanent
December 13, 2017
Graduate Trainee Accountant
Northern Suburbs Melbourne
Permanent
December 13, 2017
Account Manager
Melbourne CBD
Permanent
December 12, 2017
Administration Assistant
Melbourne CBD
Permanent
December 12, 2017
Financial Analyst | St Kilda Road Location | $45 - $50 ph
Inner Suburbs Melbourne
Temporary
December 12, 2017
Accounts Assistant | Alexandria | Free Parking on Site
Alexandria
Temporary
December 12, 2017
Compliance Officer | Global Leader | Security Industry |
South Eastern Suburbs Melbourne
Temporary
December 12, 2017
Fixed Asset Accountant | + Bonus!
Macquarie Park
Permanent
December 12, 2017
See more jobs >