This is a hands on Helpdesk Manager position which is a newly created role as the company has recently gone through an IPO and is now in the growth and expansion phase. Reporting into the Head of Infrastructure you will be responsible managing and leading a team of 9 staff, 5 in Sydney, and 2 in Melbourne and 1 in New Zealand.
It is a blended team that provides Level 1/2 support (phone & email) and face to face desktop support to around 500 internal users. You will also have the assistance of an exceptionally motivated Team Leader.
Efficient management of the team and ensure the helpdesk is servicing the business in a timely and professional manner.
Conduct regular one to ones with each member of staff against KPI's/Quality
Monitor all tickets and ensure prompt resolution
Ensure the network is being monitored and any issues are proactively rectified to ensure constant network availability
Create and communicate, weekly and monthly IT reports back to the business and proactively provide critical data back to the Head of Infrastructure on a weekly basis
The technologies you and your team will be working across are;
Full Microsoft Stack
LAN / WAN
Competent with AD & GP
Excellent Troubleshooting Skills
Understanding of SOE & Change Control processes
Hands on Technical
Proactively lead, motivate and develop the team
Excellent Communication and reporting skills
Able to hold a conversation, speak to people at all levels
Exposer to having supported a similar environment size, circa 500 users
Proven team lead/manager of 8-12 support engineers and likes a busy, varied working environment
Benefits to You
Exposure to cutting edge technologies - With many upcoming projects
Great Team and working culture
Ability to travel across, Sydney, Melbourne possibly take an annual trip to New Zealand
Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 029240044.