IT Helpdesk Manager

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Salary : $110000 - $120000
Location : North Shore
Post Date :
Employment Type : Permanent
Job Reference : RVT17EG
Job Classification : IT & Technology

Description :

The Role

This is a hands on Helpdesk Manager position which is a newly created role as the company has recently gone through an IPO and is now in the growth and expansion phase. Reporting into the Head of Infrastructure you will be responsible managing and leading a team of 9 staff, 5 in Sydney, and 2 in Melbourne and 1 in New Zealand.

It is a blended team that provides Level 1/2 support (phone & email) and face to face desktop support to around 500 internal users. You will also have the assistance of an exceptionally motivated Team Leader.

Key responsibilities;

  • Efficient management of the team and ensure the helpdesk is servicing the business in a timely and professional manner.
  • Conduct regular one to ones with each member of staff against KPI's/Quality
  • Monitor all tickets and ensure prompt resolution
  • Ensure the network is being monitored and any issues are proactively rectified to ensure constant network availability
  • Create and communicate, weekly and monthly IT reports back to the business and proactively provide critical data back to the Head of Infrastructure on a weekly basis

The technologies you and your team will be working across are;

  • Full Microsoft Stack
  • LAN / WAN
  • SCCM
  • Exchange
  • Windows
  • Cloud technologies
  • Competent with AD & GP
  • Excellent Troubleshooting Skills
  • Understanding of SOE & Change Control processes

Your Profile;

  • Hands on Technical
  • Results focused
  • Proactively lead, motivate and develop the team
  • Excellent Communication and reporting skills
  • Able to hold a conversation, speak to people at all levels
  • Exposer to having supported a similar environment size, circa 500 users
  • Proven team lead/manager of 8-12 support engineers and likes a busy, varied working environment

Benefits to You

  • Career Progression
  • Exposure to cutting edge technologies - With many upcoming projects
  • Great Team and working culture
  • Ability to travel across, Sydney, Melbourne possibly take an annual trip to New Zealand

Apply Today

Please send your resume by clicking on the apply button or for further information, contact Rikki Tiwari in our Sydney office on 029240044.

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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