Helpdesk Support (Audio & Visual Tech)

Salary : $45000 - $55000
Location : North Shore
Post Date :
Employment Type : Permanent
Job Reference : BBYX2509171
Job Classification : IT & Technology

Description :

THE COMPANY

An established visual technology company that are continuing to expand their Sydney office. They offer a product line across LCD display, touch screen monitors and video conferencing technology which they offer to a global customer base.

BENEFITS

  • Close knit team, great environment for someone who is keen to learn
  • Multifaceted role - potential to get involved in projects
  • Ideal for someone who wants to grow and be a part of the business

*Success with this role will be dependent on motivation and drive to learn*

THE ROLE

In this role, you will be the first technical point on contact, working through tickets an exceptional level of customer service. The responsibilities of this role include but are not limited to:

  • Mix of phone, on premise (travel involved), and remote support;
  • Troubleshooting technical issues to resolution or escalate when required;
  • Closely working with and understanding the functionality of LCD and AV products;
  • Supporting hardware, operating systems and other technical components.

A SUITABLE CANDIDATE?

You will be experienced with both troubleshooting and solving problems to drive various technical solutions throughout the business, provide excellent customer service to users.

You will have:

  • Exceptional troubleshooting skills for hardware and software;
  • Strong interpersonal and communication skills (both verbal and written);
  • Experience supporting a Windows environment (AD / Exchange / Microsoft Suite);
  • Customer focused individual, a self-starter who is motivated to learn.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney

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Sydney

MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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