CRM Systems Analyst - Salesforce


Salary:

$100000 - 120000 / annum

Location:

North Shore

Date posted:

14 November 2017

Employment type:

Permanent

Job Reference:

JBYX1310

Specialisation:

IT & Technology


Description

THE COMPANY

This mid-sized company delivers communication infrastructure services and solutions across Australia, North America, Asia and the UK.

Company benefits include a great work/life balance, health insurance, training, and internal career advancement opportunities.

THE ROLE

This is a newly created role responsible for working with the Sales and Marketing teams to ensure the CRM (Salesforce) delivers better value and increased revenue to the business.

It will grow into an Application Delivery Manager role over time.

Key elements of the role include:

  • Being the 'go to person' for Salesforce and working with BDM's & Account Managers to understand their needs then help them deliver better value to external customers.
  • Translate complex business requirements into IT deliverables, and vice versa.
  • Act as the proxy between the business, technical resources and external suppliers to deliver these applications / solutions as required.
  • Ensure system stability and resolve all systems issues.
  • Manage Salesforce enhancements and continuous improvements (e.g. planning, execution, quality assurance etc)
  • Project involvement - e.g. introduction of CPQ (Configure, Price, Quote) solution and an online self-service function via the company intranet (based on Wordpress & SharePoint).

A SUITABLE CANDIDATE?

Suitable for someone with well-developed CRM exposure and who's capable of end-to-end ownership of the delivery of a CRM - from high level review and enhancement to hands on delivery.

Ideal for someone who wants to develop towards a CRM Service Delivery Management position in the future.

The following is needed:

  • Strong CRM knowledge and experience (e.g. Salesforce, Microsoft Dynamics etc)
  • Salesforce knowledge / experience is beneficial.
  • Knowledge & experience across Configure, Price, Quote (CPQ) and Quote-to-Cash (QTC) is beneficial.
  • Software development lifecycle & delivery knowledge (Agile).
  • Well development relationship management and stakeholder engagement experience.
  • Business analysis skills and an ability to translate complex business requirements into IT deliverables.
  • Wordpress or similar website technologies is beneficial.

This role is located in Chatswood and is offering $100,000 - 120,000 (plus super) + bonus potential - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney



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