Business Systems Lead - Salesforce

Salary : $130000 - $147000
Location : North Shore
Post Date :
Employment Type : Permanent
Job Reference : JBYX1009
Job Classification : IT & Technology

Description :


This mid-sized company delivers communication infrastructure services and solutions across Australia, North America and the UK.

They are undertaking a major transformation in IT to modernize the business.

Company benefits include a great work/life balance, health insurance, training, and internal career advancement opportunities.


Business Systems Lead - Salesforce

This is a newly created technical delivery role working with the Sales and Marketing teams to ensure Salesforce delivers better value and increased revenue to the business.

Key elements of the role include:

  • Being the 'go to person' for Salesforce and owning this 'customer domain'.
  • Work with BDM's & Account Managers to understand their needs then help them deliver better value to external customers.
  • Translate complex business requirements into IT deliverables, and vice versa.
  • Introduction of an online self-service function via the company intranet (based on Wordpress & SharePoint).
  • Act as the proxy between the business, technical resources and external suppliers to deliver these applications / solutions as required.
  • Ensure system stability and resolve all systems issues.
  • Manage Salesforce enhancements and continuous improvements (e.g. planning, execution, quality assurance etc) - e.g. introduction of CPQ (Configure, Price, Quote) solution


This role will be molded around the background of the successful candidate so someone from a Product Owner, Business Analyst, Application Delivery, Salesforce Development of Business Systems background will be considered.

Suitable for someone capable of end-to-end ownership of a CRM - from high level review and enhancement to hands on delivery.

The following is needed:

  • Extensive Salesforce knowledge & experience is preferred.
  • Other CRM experience is also considered (e.g. Microsoft Dynamics).
  • Knowledge & experience across Configure, Price, Quote (CPQ) and Quote-to-Cash (QTC)
  • Software development lifecycle & delivery knowledge (Agile).
  • Well development relationship management and stakeholder engagement experience.
  • Strong ability to conduct business analysis then translate complex business requirements into IT deliverables.
  • Experience supporting Customer Billing & Marketing IT solutions.
  • Wordpress & SharePoint experience (beneficial)

This role is located in Chatswood and is offering $130,000 - 147,000 (including super) + bonus potential + health Insurance - depending on experience.

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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