Service Desk Manager
$90000 - 110000 / annum
IT & Technology
Our client is a leading and historic professional services firm based in the Melbourne CBD with a reputation for building positive, long term relationships with their large client base.
Working as a Service Desk Manager you will primarily be responsible for the management of an 8-strong team who provide L1/2 support to clients throughout Victoria. You will take ownership of the ticket management system, ensuring that tickets are dealt with within specific SLA's, or escalated if required. Weekly and monthly reporting will also be a key accountable.
The role will also involve questioning current processes and assisting with developing and documenting new processes so common problems can be addressed efficiently.
From a technical perspective you will remain up to date with the latest technical requirements in order to provide a high level of technical knowledge in order to troubleshoot escalated issues.
You will be a natural leader, have strong management experience and be able to rally the troops in a high pressure environment when the chips are down. You will be a good problem-solver, able to think on your feet and be able to take the initiative when required to get the best out of your team.
Coming from a similar role within professional services this is a great opportunity to embed yourself in a growing organization with a fantastic team culture.
Technically, you will be able to resolve Level 2 Service Desk issues as a minimum and troubleshoot issues relating to the following:
- MS Office suite
- Office 365
- Active Directory
- Apple OSX.
If you feel you meet the requirements of this role please click on the apply button today.
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