Service Desk Analyst - Level 2


Salary:

$60000 - 70000 / annum

Location:

Melbourne CBD

Date posted:

September 6, 2018

Employment type:

Permanent

Job reference:

068100010588192

Specialisation:

IT and technology


Description

The Company

This is an opportunity to join a dynamic IT managed service provider based in the Melbourne CBD who have a growing portfolio of clients across a range of industries.

The Role

The primary requirement for this position is to provide IT support and assist in the delivery of projects to a range of client's Microsoft environments.

You will be responsible for the operation and maintenance of the IT systems, networks and overall infrastructure of clients. Continual provision of end-user support is a key element of the role.

More specific duties are highlighted below:

  • Experience supporting Microsoft servers and networking
  • IP Networking, WAN, Firewall support
  • Office 365
  • Virtualisation technologies - VMware/Citrix
  • Acting as a "trusted advisor" to clients and delivering excellent customer service
  • Create and maintain backup and disaster recovery plans

Your Profile

You will be a team player that takes pride in delivering first rate service. Ideally you possess a Tertiary Degree in Technology and relevant certifications.

Experience in a similar role within a managed service provider is a must including experience with network administration (routers, firewalls, and switches), server maintenance (Windows 2008/2012/2016), Exchange, Office 365, Group Policies and AD and virtualization administration (Hyper-V/VMware).

You must also have:

  • A positive and motivated 'hands-on' attitude.
  • Strong technical proficiency in all areas of IT infrastructure.
  • A passion to develop and grow on a personal level.
  • Be autonomous in your problem solving approach.
  • Great verbal and written communications
  • An ability to work under pressure

Apply Today

If you feel you meet the requirements of this role, please Apply today.

Ref: 06810-0010588192



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