Senior Collections Officer
$55000 - 59000 / annum
Finance and Accounting
An exciting opportunity has arisen for a Senior Collections Officer to join a rapidly growing, dynamic energy business, based in Melbourne's CBD. Reporting into the Credit Manager, the Senior Collections Officer will be passionate about customer service and lead by example to drive process improvement and lead the Collections team.
The Senior Collections Officer will support the Credit team both locally in Australia and offshore in Manila, excellent communication skills and customer service are essential for this role. The Senior Officer will be the subject matter expert providing information and support to the team, be a point of contact for other teams within the business and be a second in command in absence of the Senior Credit Manager. The main responsibilities of the Senior Collections Officer will include:
* Support the Senior Credit Manager in daily oversight of processes and workflow management.
* Contact customers, handle escalated calls related to disconnections and liaise with network as required.
* To ensure all activities in relation to disconnections are handled on time in order to avoid build-up of arrears.
* Provide assistance with planning and reporting across the entire portfolio and keep up to date with management of exceptions.
* Drive a positive customer experience while delivering on the bad debt targets and complying fully with the Retail Energy Code.
You will have excellent attention to detail, be able to adapt to new ways of working and not be afraid to use initiative to resolve queries. You must enjoy working in a fast paced and varied environment and experience in the Energy sector would be desirable. If you are looking for new challenge and a role that provides variety and opportunity to grow, then do not hesitate to apply today!
Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 36 31.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Reference No. 0131070LH