Production Support Analyst


Salary:

$85000 - 90000 / annum

Location:

Melbourne CBD

Date posted:

30 May 2019

Employment type:

Permanent

Job reference:

068100010446229

Specialisation:

IT and technology


Description

The Company

A rapidly growing financial software organisation who provide high levels of products and services to a range of financial clients globally.

The Role


The overriding focus of this role is the provision of exceptional networking support for a plethora of internal and external stakeholders including clients, internal colleagues, and network vendors. Furthermore, you will implement, test and troubleshoot technical issues. Involving occasional travel to client sites to conduct on site customisation, testing and troubleshooting, you will be open and happy to travel and provide good customer service whilst optimising user experience.

General daily tasks and duties include, but are not limited to, the following:

  • Troubleshooting, support, and resolution of issues across multiple time zones
  • Configuring and customizing connectivity
  • Ensuring database information and documentation is accurate and up-to-date
  • Testing and certification of product compatibility with potential customers.

About You

You will have demonstrable experience working in mission critical operations and a production support environment.

Other experience required to be successful in this role included;

  • Knowledge and understanding of WAN and LAN
  • A minimum of 1 year experience with production support
  • Excellent customer service, stakeholder engagement and proven experience of optimising user experience skills
  • Aptitude for technical troubleshooting
  • Database software experience.

How to Apply

If you feel you meet the requirements of this role please Apply today.

Ref:06810-0010446229

Requirements
Network, database, SQL, Unix, applications, finance


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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