Level 2 IT Support | $31 per Hour | 4 Month Contract


Salary:

$30 - 35 / hour

Location:

Melbourne CBD

Date posted:

September 4, 2018

Employment type:

Project

Job reference:

068100010479116

Specialisation:

IT and technology


Description

The Company

Robert Half is recruiting an experienced Help Desk Support analyst for a well-known, ASX listed company based in the CBD. They have an urgent need within their Technology team in a varied portfolio of work.

The Role

Working as part of the IT team the Help Desk Support analyst will troubleshoot problem areas (in person, by telephone or via e-mail) in a timely and accurate fashion and provide end-user assistance when required. Using the solutions database, known workarounds and prior experience the successful candidate is encouraged to provide L1/L2 support when capable to do so or will escalate to the Business Applications Team to resolve support requests.

Key Responsibilities include:

  • Respond to incoming calls and e-mails regarding information technology problems.
  • Perform hands-on fixes at the desktop level.
  • Installing hardware and configuring systems and applications.
  • Perform basic network administration tasks.
  • Communicate with third-party support.
  • Diagnose and perform on-site installations, repairs, maintenance and tasks.

Your Profile

You will be an impressive IT specialist with experience working at a service desk. You will show a high level of written communication skills, including the ability to communicate complex information in a clear and succinct manner.

In addition, you will ideally be able to demonstrate:

  • Knowledge of phone systems, VoIP and Contact Centre systems and Complaint Handling applications
  • Working technical experience with Microsoft Windows, Active Directory, Exchange, DHCP/DNS, LAN/WAN.
  • Experience in CRM, Case and Complaints Management systems is highly desirable.
  • Exceptional customer service orientation.
  • Highly organised and able to manage own time effectively, with the ability to achieve deadlines and prioritise work according to conflicting demands.

Apply Today

If you feel this would fit your profile, please send your resume by clicking on the apply button or call 03 9691 3661.

Job Reference No:

06810-0010479116JO



Melbourne

Level 39 140 William Street Melbourne, VIC 3000 03 9691 3631
Credit Controller | CBD | Temp to Perm | Immediate
Melbourne CBD
Temporary
September 18, 2018
Business Analyst
Chatswood
Permanent
September 18, 2018
Accounts Payable Officer
South Eastern Suburbs Melbourne
Permanent
September 18, 2018
Accounts Receivable Manager
Sydney CBD
Permanent
September 18, 2018
Legal Secretary - Commercial Litigation - CBD Location
Melbourne CBD
Temporary
September 18, 2018
Accounts Payable Officer
Inner Suburbs Melbourne
Permanent
September 18, 2018
Executive Assistant
Sydney CBD
Temporary
September 18, 2018
Human Resource Assistant
Sydney CBD
Temporary
September 18, 2018
UI Designer | Competitive rates | CBD based
Melbourne CBD
Project
September 18, 2018
Payroll Officer - Temp to Perm
Sydney CBD
Temporary
September 18, 2018
Corporate Secretary
Perth CBD
Permanent
September 18, 2018
Financial Accountant
South Eastern Suburbs Melbourne
Project
September 18, 2018
Customer Service Officer
Lidcombe
Temporary
September 18, 2018
Internal Auditor
Northern Suburbs Perth
Permanent
September 18, 2018
See more jobs >