Technical Support Specialist


Salary:

$32.00 - $35.00 / hour

Location:

Melbourne CBD

Date posted:

16 September 2019

Employment type:

Project

Job reference:

06810-0011060397

Specialisation:

IT and technology


Description

The Company

With their head office in California US, our client is expanding their organization and is searching for a Technical Support Specialist that can join their growing team.


The Role

As a Techinical Support Specialist you will be required to provide outstanding technical assistance to external customers. You will be ensuring that external customers are met with complete satisfaction through end-to-end management, and can also be able to identify, analyse and solve software and hardware issues.


Other key responsibilities include:



  • Ensuring external customers are met with outstanding technical assistance through live trouble shooting and problem isolation.

  • Providing end-users support across all channels (inbound, outbound, digital).

  • Gathering and documenting customer information in CRM tools and Systems.

  • Responding to online reviews on high profile platforms.


    Your Profile


To be a successful candidate, you must love to listen, approaching each interaction with curiosity and a desire to understand. Further you must enjoy a challenge and working in a fast-paced environment.


In addition, you will ideally be able to demonstrate:



  • Exceptional customer service orientation.

  • Excellent organization and time management skills.

  • Ability to provide technical advice to external customers

  • Experience with home network troubleshooting and configuration.

  • Knowledge of all operating systems (Mac, Android, Windows and iOS)

  • Outstanding analytical and troubleshooting abilities to diagnose software and hardware faults.

  • 1+ years of experience in a Technical Support role or Technical Product Support Role.




How to Apply


If you feel this would fit your profile, please send your resume by clicking on the apply button.



Ref : 06810-0011060397 AK

Requirements
Support, Customer Service, AD, 365, Product Support, Phone Support, IT, Help Desk, Technical Specialist, MAC, Android, iOS, Windows, Software, Hardware, Digital, Troubleshooting.


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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