IT Service Desk Officer


Salary:

$35 - 38 / hour

Location:

Melbourne CBD

Date posted:

2 July 2019

Employment type:

Project

Job reference:

06810-0011056265NM

Specialisation:

IT and technology


Description







The Company


Our client is a prestigious multi-national law firm who are constantly on the cutting edge of innovation and technology. They are looking for your brilliance as a Service Desk Officer to support users both remotely and in a face to face setting. If you are a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment, this could be the ideal opportunity to fast-track your career.


The Role


In this fast-paced role you will respond to and follow up on technical help tickets submitted via phone, email, and walk-ups, as well as providing IT support for Windows, Microsoft Office, and a variety of other applications used internally. Let your eye for detail and creativity shine as you independently investigate and implement solutions to technical issues and identify recurring technical issues, proposing solutions to address the cause of those problems.


Your Skills & Experience



  • Brilliant experience installing and configuring Windows OS (Win10), networked and local printers, and business applications.

  • Experience in Windows 10 administration and bug-fixing in an Active Directory environment.

  • Outstanding analytical skills in Microsoft Office applications, O365 ideally.

  • Experience with various IT ticketing systems.

  • Good knowledge of basic TCP/IP networking concepts.

  • Ability to create test transactions and run tests to find errors and confirm programs meet specifications and regulatory compliance.

  • Experience in training end users to use programs.

  • Troubleshooting for supporting remote staff (ADSL, Broadband, Citrix remote desktop, etc.)


About you


You have in-depth knowledge of computer systems, networks, and appropriate software applications. But your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspires others. Next to that, you will have:



  • Minimum of 3 years experience in a Service Desk/Help Desk role, providing level 2 support.

  • A relevant industry certification.

  • Exposure to legal or other professional service industries.

  • Understanding of ITIL.


What's on offer?



  • An exceptional opportunity to make a positive impact on the department and the company.

  • A fast-paced, dynamic workplace where no two days are ever the same.

  • Ongoing professional development and mentoring by outstanding business leaders.

  • A rare chance to grow your skill set and enjoy career progression.

  • A company that promotes on merit, rewards excellence and champions work-life balance.


This role has an immediate vacancy, so if you are interested or want more information don't hesitate to call on 03 9691 3661.


06810-0011056265NM


Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.


Requirements
Previous experience in a similar role


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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