Customer Service Operator - Permanent! ASAP Start!
Location : Melbourne CBD
Post Date : 23 May 2017
Employment Type : Permanent
Job Reference : 104470TG
Job Classification : Administration & Office
My client launches and operates online retail businesses specializing in women's apparel and pleasure products! They are a global business, operating in various overseas countries including Australia. They have over 1.6 million customers and are known as the best in the market.
Excellent customer service is critical and important to their business; they pride themselves in being the best in customer service. They are looking for a like-minded person who is able to work in a small team to deliver exceptional customer service. As the Customer Service Operator, you will be responsible for providing only the best customer service to their customers via phone, emails and live chat.
Responsibilities include & not limited to;
* Managing all inbound & outbound customer queries via email, phone & live chat
* Managing returns
* Soft upselling
* Support all customer service administration duties
* Working closely with other departments to continuously improve the customer experience
This role is Monday to Friday - 8.30 to 5.30pm.
This position requires someone who has a great personality and work ethic, exceptional communication skills and has the ability to work well in a small team.
Proven experience within customer service office based job is a must and exposure working for an online business will be highly advantageous.
Only super stars apply!
Please send your resume to us by clicking the "Apply Now" button. Resumes in MS Word format are preferred.
Job Reference No: 104470TG
140 William Street