Customer Service Officer


Salary:

$55.00 - $60.00 / annum

Location:

Melbourne CBD

Date posted:

9 August 2019

Employment type:

Permanent

Job reference:

06810-0011110299

Specialisation:

Administration


Description

The Company


Our client has experienced significant growth over recent months and years which has resulted in an IPO and the business becoming ASX listed. The organisation takes a service led approach with their clients by offering flexible and tailored solutions to their requirements and problems. With a broad range of services and solutions, the organisation has become a market leader and continues to provide solutions for a range of clients.


The company has a positive attitude towards employee engagement and has created an interesting and attractive workplace where success is rewarded.



The Role


This position is for an experienced Customer Service Officer, reporting into the Customer Care Manager this role will entail a range of duties and responsibilities including:



  • Taking a large number of inbound calls, assisting customer with queries

  • Identifying and assessing customer's needs, then assisting in finding solutions in a timely manner

  • Maintaining and building relationships with customers, brokers and retailers

  • Providing requested information to customers in regards to their accounts

  • Liaising with customers through various means including, phone, email and live chat

  • Identifying potential sales opportunities for the business and passing on these leads to the relevant teams



Your Profile


You will be an experienced Customer Service Officer with at least 2 years' experience


You will ideally have experience in Financial Services or Banking


You will have high attention to detail


You will have excellent written and verbal communication skills


You will be highly organised


You will be competent in the use of MS Word, MS Excel and MS Power Point



Apply Today


Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663.


Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne


Job Reference No: 06810-0011110299RD




Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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