Customer Service Manager - Online Real Estate


Salary:

$60000 - 70000 / annum

Location:

Melbourne CBD

Date posted:

15 July 2019

Employment type:

Temporary

Job reference:

06810-0011047320

Specialisation:

Administration


Description
The Company


Our client within the Real Estate industry and based in the CBD are seeking a customer service Manager to join their close-knit team.



The Role


To establish and maintain customer relationships by exceeding customer expectations and to motivate and lead the team to increase performance.

* Contact point and follow up for customer queries/complaints
* Maintain positive relationship with all customers
* Support the team by providing information/assistant as required
* Manage the team to ensure they are motivated and performing to the best of their ability
* Taking many inbound calls and assisting customer with queries
* Providing requested information to customers regarding their accounts
* Liaise with relevant internal departments to resolve customer account queries & issues
* Data entry and general administration



About You


To be successful in this position you will have the following skills:
* Experience in a customer service in a call center environment
* At least 3 years of team leader or management experience is a must!
* Excellent communication skills - written and verbal.
* Excellent telephone manner.
* Problem solving skills.
* Ability to achieve and exceed targets.
* Ability to work as part of a team
* Conflict resolution.
* Complaint resolution.


This role is a full-time temporary to permanent opportunity which would suit someone with full working rights.



Apply Today


Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663.


Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne


Job Reference No: 06810-0011047320VC
Requirements
Processing orders, SAP experienced essential


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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