Collections Officer | Energy Sector
$48000 - 50000 / annum
20 October 2017
Finance and Accounting
An exciting opportunity has arisen for a Collections Officer to join a rapidly growing, dynamic energy business, based in Melbourne's CBD. Reporting into the Collections Team Leader, the Collections Officer will be passionate about customer service to continually improve performance and have excellent communication skills.
The Collections Officer will be dealing with challenging customer accounts, raising service orders for disconnection and reconnection of utilities. The Collection Officer will take escalated calls and assist with handling customers experiencing hardship. Working as a member of a small team, the Collection Officer will be a team player with a positive and one-team attitude.
The main responsibilities of the Collections Officer will include:
* Contact customers, handle escalated calls related to disconnections and liaise with network as required.
* To ensure all activities in relation to disconnections are handled on time in order to avoid build-up of arrears.
* Provide assistance with planning and reporting across the entire portfolio and keep up to date with management of exceptions.
* Drive a positive customer experience while delivering on the bad debt targets and complying fully with the Retail Energy Code.
* Provide excellent customer service at all times
You will have at least 1-2 years collections and experience within a call centre environment. You will have excellent communication skills, be able to adapt to new ways of working and not be afraid to use initiative to resolve queries. You must enjoy working in a fast paced and varied environment and experience in the Energy sector would be desirable. If you are looking for new challenge and a role that provides variety, then do not hesitate to apply today!
Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 36 31.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Reference No. 0131071LH