Our client is an unparalleled logistics company who owns the market on an international scale. For more than 30 years this organisation has been impacting the success of thousands of businesses with technology platforms and software that no other business has. The organisation is about to enter the largest transformation of its time in order to maintain and propel their market supremacy. Our client is constantly investing in exceptional talent, and as such an opportunity for a first-class Product Owner to join the team has presented itself.
Reporting directly into the Product Manager, the role will require you to develop the vision, roadmap and capability of both the CRM and the Customer Service Team function. Specifically, you will;
Assess the current state of the CRM to uncover inefficiencies and opportunities.
Facilitate workshops to gather requirements and insights upon the CRM portfolio.
Develop and assist in the management of new CRM concepts.
Utilise System Design Thinking and Human Centered Design Principles to align with customer centric designs for optimal user experience.
Work directly with the users to test the quality of new product releases.
Analyse usage patterns and cleanse data to build concept viability.
Manage and engage with both vendors and non-technical stakeholders.
The successful candidate will have solid Business Analyst foundations and they will have been a CRM Product Owner previously. You will relish the opportunity to be part of such an influential organisation to its community and customers.
Experience in the end to end delivery of a CRM as a Product Owner/BA.
Understand the SDLC and Agile methodologies.
Experience in process mapping, requirements gathering and documenting business improvement solutions.
Preferably experience in Microsoft Dynamics CRM, Sugar CRM or Salesforce.
Exposure to either hospitals, clinical care, aged care or community care would be beneficial.
Be able to work autonomously and as part of a team.
Sound stakeholder management skills.
Excellent written and verbal communication skills.
Please send your resume to us by clocking the "Apply Now" button. Resume in MS Word format is preferred.
Job Reference No: 06810-0010709622JR
Level 39 140 William Street MelbourneVIC300003 9691 3631