Service Desk Analyst


Salary:

$55000 - 60000 / annum

Location:

Macquarie Park

Date posted:

24 October 2018

Employment type:

Permanent

Job reference:

RS112255

Specialisation:

IT and technology


Description

The Role

  • Providing quality first level phone support to all staff of nationally, by logging into helpdesk phone queue at all times during shift and resolving customer requests via phone with a customer centric approach
  • Providing first level support in response to customer emails and self-service requests
  • Logging of all customer requests into ServiceNow incident management system. Any incidents that cannot be resolved on First Contact must be escalated to the appropriate second level team.
  • Participating in any required project work
  • Putting forward suggestions for team improvement
  • Partnering strongly with other groups in IT, in particular the second level team.

Your Profile

To be successful within this role you will have;

  • Well presented with clear communication skills both written and verbal- someone who can build relationships
  • Someone who can work at a fast pace and is willing to go the extra mile to resolve the client's issue at ideally the first point of contact
  • Ability to Manage workload and priorities work
  • Experience with PC builds, installation and support
  • Provide technical support on both software and hardware including printers, and mobile computing devices such as iPhones and Tablets

Benefits

  • Diversity and inclusion is a key part of the organisation
  • Close team where you can learn and grow
  • A fun and dynamic environment, with a variation of tasks
  • Promising career/growth opportunities with an established and growing business

Apply Today

Please send your resume to Ramin Sherzadah by clicking on the apply button or contact me on 02 9240 0444. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



Sydney

Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255
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