Providing quality first level phone support to all staff of nationally, by logging into helpdesk phone queue at all times during shift and resolving customer requests via phone with a customer centric approach
Providing first level support in response to customer emails and self-service requests
Logging of all customer requests into ServiceNow incident management system. Any incidents that cannot be resolved on First Contact must be escalated to the appropriate second level team.
Participating in any required project work
Putting forward suggestions for team improvement
Partnering strongly with other groups in IT, in particular the second level team.
To be successful within this role you will have;
Well presented with clear communication skills both written and verbal- someone who can build relationships
Someone who can work at a fast pace and is willing to go the extra mile to resolve the client's issue at ideally the first point of contact
Ability to Manage workload and priorities work
Experience with PC builds, installation and support
Provide technical support on both software and hardware including printers, and mobile computing devices such as iPhones and Tablets
Diversity and inclusion is a key part of the organisation
Close team where you can learn and grow
A fun and dynamic environment, with a variation of tasks
Promising career/growth opportunities with an established and growing business
Please send your resume to Ramin Sherzadah by clicking on the apply button or contact me on 02 9240 0444. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.