Help Desk Analyst

Location : Macquarie Park
Post Date :
Employment Type : Project
Job Reference : DA01010101010
Job Classification : IT & Technology

Description :

  • High Volume Calls - must speak clear English and be able to deal with very frustrated clients
  • Level one support for Telstra customers, business to business and business to customer
  • MAC Moves, coordinating Moves Adds Changes (MACS) for mobiles and fixed lines
  • Sim replacements for mobiles
  • Tickets may include: general service inquiries, connection issues, device replacements.
  • Extensive customer service experience

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Sydney

MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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