Sales Support & Customer Service | Temp to Perm | $55-60k
$55000 - 60000 / annum
26 October 2018
Our client is an established Victorian family operated business in Melbourne's West. A growing FMCG organisation with a broad customer and product base, they are looking for a customer-oriented Sales Support and Customer Service officer to join their family.
Reporting into the CFO the Sales Support and Customer Service officer will have a range of duties and responsibilities including;
- Process and verify orders from customers using the CRM system
- Processing customer invoices in a timely manner
- Ensure any amendments or changes to orders are updated immediately to ensure no delay in orders being processed
- Engage with customers on email and over the phone taking on board any customer feedback and relaying back any potential improvement or product ideas to senior management
- In the case of any complaints take all information from the customer, determine the cause and follow through with the action, handling the process from end to end
- Prepare and generate daily and weekly reports as required
- Provided support to other team members as and when required
- Ensure company policies and procedures are followed at all times
- Additional ad hoc duties and responsibilities
This position is Temporary to Permanent, full time Monday to Friday 8am to 5pm
- You will be a switched on, highly personable individual with a willingness to be an active team member
- You will have at least 3 years' experience within a similar role in a medium to large organisation.
- You will be a customer centric individual willing to go above and beyond.
- You will have excellent time management and organisational skills.
- You will have excellent attention to detail and the ability to work in a fast-paced high volume environment.
You must have unlimited working rights in Australia and you MUST have a car.
Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0010694575RD
140 William Street
Melbourne VIC 3000 03 9691 3631