Level 2 Desktop Support


Salary:

$35 - 40 / hour

Location:

Inner West Sydney

Date posted:

7 June 2019

Employment type:

Project

Job reference:

AS123

Specialisation:

IT and technology


Description







The Company



Sydney based organisation that provides educational services to more 1000 + students are looking to expand their IT team her in Sydney to help accommodate the large number of users.



The Role



You will have a minimum 3-year experience working as a level 2 Desktop Engineer in an Educational environment, enjoy working with people and interacting with the business. This will be a busy role but will keep you challenged and engaged!



Key responsibilities include:



- Representing the organisation in a professional and courteous manner


- Ensure requests for services are responded to within SLA limits.


- Follow processes and guidelines to achieve the best outcome which include (but not limited to) correct ticket classification and providing customers with regular updates.


- Correctly identifying the problem within allocated timeframes and escalating ticket when needed.


- Ensuring that documentation is up to date.



Your Profile


We are seeking people who are passionate about delivering exceptional service to a leading organisation, you will also be required to provide peripheral support. In return you will be rewarded with a dynamic working environment with loads of activities occurring on a day to day basis.



Apply Today


Please send your resume by clicking on the apply button. Learn more about our Sydney recruitment services: http://www.roberthalf.com.au/recruitment-agency-sydney



Requirements
SCCM, Casper & JAMF, iPhone and Android, Level 2 to 3 IT Support, which includes setups in AD, exchange, various business applications, printing and telephony, Servicenow service management sui


Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
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