IT Support Analyst


Salary:

$70000 - 80000 / annum

Location:

Inner West Sydney

Date posted:

November 20

Employment type:

Permanent

Job Reference:

BBYX201120172

Specialisation:

IT & Technology


Description

The Company -

A global leader who deliver information solutions worldwide, they sit within the Financial Data Services space and offer the opportunity to join their IT function to become part of the business success. They are fast growing with nearly 5000 customers worldwide.

The Role -

As IT Support Analyst, you will be the first line support ensuring excellent customer service and user experience. You will be troubleshooting business application issues and prioritizing incidents that are raised across SQL, CRM and bespoke data applications.

Key responsibilities include:

  • Running the general helpdesk to support technical issues and queries;
  • Documentation of issues, working to deadlines and agreed resolution timelines;
  • Setting up new clients, working through client requests regarding applications;
  • Monitoring data systems and applications and assisting with projects;
  • Providing excellent customer service to all customers and clients.

A SUITABLE CANDIDATE?

Experienced in providing excellent IT and business application support, you will be committed to solving problems and offer solution orientated communications throughout the company.

You will have:

  • Excellent written & verbal communication skills;
  • Proven experience within IT Support/Application Support capacity;
  • Strong SQL experience and running with database queries;
  • A 'can do' and self-motivated attitude with regards to work;
  • IT certifications/Bachelor in IT (desirable not essential).

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney



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