Service Desk Analyst


Salary:

$50,000.00 - $60,000.00 / annum

Location:

Inner Suburbs Perth

Date posted:

5 August 2019

Employment type:

Permanent

Job reference:

60090-0010654687

Specialisation:

IT and technology


Description



The Company:


Our client is a Managed Service Provider based just outside the Perth CBD. The company offers a fun-loving workplace culture and contemporary office environment for a budding IT gun to grow in.



About the Role:



  • Resolve and close Level 1 and 2 support tickets.

  • First point of contact for all troubleshooting, software updates and technical issues.

  • Promote a culture focused on high quality customer service.

  • Assessing and escalating issues to Senior Engineers.

  • Working in a team of 30 to provide exceptional customer service.



Skills and Experience:



  • 1 - 2 years' experience in a Helpdesk/Service Desk/Support role.

  • Ability to resolve issues involved with printers, Office 365, Network Connection, Active Directory etc.

  • University Degree or equivalent Certifications in IT are highly desirable.

  • Outstanding written and verbal communication skills.

  • Team player with a can-do attitude and a desire to provide quality service to all valued clients.



Benefits:



  • Growth and training opportunities.

  • Exceptional culture and working environment.

  • Structured career plan.



How to Apply:


Please click the 'Apply for this job' button above or contact Brett Marris from Robert Half for a confidential discussion:





Learn more about Robert Half: https://www.roberthalf.com.au/perth

Requirements
Office 365, VMware, Citrix, Hyper-V, Cisco


Perth

Level 19, St Martins Tower
44 St Georges Terrace
Perth WA 6000
au
08 6430 6801
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