MS CRM Dynamics Tech Support


Salary:

$120,000.00 - $135,000.00 / annum

Location:

Inner Suburbs Perth

Date posted:

16 August 2019

Employment type:

Permanent

Job reference:

00690BH

Specialisation:

IT and technology


Description

The Role:


Your duties as the Dynamics Application Support Analyst will include:



  • Providing 1st and 2nd line technical support for a cloud-based implementation of Microsoft Dynamics 365 suite of applications, performing the initial triage on all cases taking the appropriate action to resolve or escalate to the appointed 3rd part support partner.

  • To co-ordinate all upgrades, enhancements and requests across the business and IT as well as providing

  • Provide 1st and 2nd line technical support for Microsoft Dynamics 365 performing the initial triage of all cases logged and taking the appropriate action to provide resolution

  • To liaise with the appointed 3rd party technical support organisation as and when required for 3rd line support cases or enhancements/upgrades


Your experience:



  • Must have at least 3-5 years of practical technical experience within a similar environment specifically Microsoft Dynamics CRM (365).

  • Experience of supporting a Cloud based implementation of Microsoft Dynamics 365 (within Azure)

  • Demonstrated that the individual has taken ownership responsibility and ownership for all CCI generated issues and enhancements through to resolution / completion

  • Experience of establishing and managing various mechanisms of interfacing other environments into or from Microsoft Dynamics 365

Requirements
MS Dynamics Technical Support


Perth

Level 19, St Martins Tower
44 St Georges Terrace
Perth WA 6000
au
08 6430 6801
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