Desktop Support


Salary:

$55000.00 - 60000 / annum

Location:

Inner Suburbs Perth

Date posted:

September 7, 2018

Employment type:

Permanent

Job reference:

600900010312461

Specialisation:

IT and technology


Description

The Company

Our client is an well-established MSP based in a central location in Perth. They are built on the foundation of providing consistently good customer service. They currently have a vacancy for a Level 1-2 Helpdesk support member to join their dynamic and growing team on a permanent basis.

The Role

The responsibilities of this role will include but aren't limited to;

  • Utilising your basic IT knowledge and skills and receive, handle and resolve requests for Level 1-2 technical support
  • Responding to common and unique requests for help and support by providing information to enable the resolutions of problems and promptly allocating unresolved calls and requests
  • Liaise with customers, clients and team members to provide detailed feedback and updates
  • Problem assessment and potentially providing education to the end user with the goal of resolving as many incidents as possible
  • Be the first point of contact for ICT support and advice for the employee network

Your Profile

  • Experience with Microsoft Server and 365, Sharepoint, Domain Support, current Windows Operating Systems, Hardware
  • Possess excellent communication skills, be able to provide support and assistance
  • Previous experience in a Level 1-2 Helpdesk/Desktop support role
  • Excellent work ethic and a want to provide great customer service + resolve issues in a timely manner

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

If you would like to hear more about this position or other roles we are currently recruiting, please click apply or forward your CV to [email protected]



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