IT Helpdesk Support


Salary:

$31 - 35 / hour

Location:

Inner Suburbs Melbourne

Date posted:

15 February 2019

Employment type:

Project

Job reference:

06810-0010213461

Specialisation:

IT and technology


Description

The Company


Robert Half is recruiting an experienced Help Desk IT Support for a Financial services company based in the CBD. They have an urgent need within their Technology team in a varied portfolio of work.



The Role


Working as part of the IT team the IT Support officer will troubleshoot problem areas (in person, by telephone or via e-mail) in a timely and accurate fashion and provide end-user assistance when required. Using the solutions database, known workarounds, and prior experience the successful candidate is encouraged to provide L2 support when capable to do so or will escalate to the Business Applications Team to resolve support requests.


Key Responsibilities include:



  • Respond to incoming calls and e-mails regarding information technology problems.

  • Perform hands-on fixes at the desktop level.

  • Installing hardware and configuring systems and applications.

  • Perform basic network administration tasks.

  • Communicate with third-party support.

  • Diagnose and perform on-site installations, repairs, maintenance and tasks.



Your Profile


You will be an impressive IT specialist with experience working at a service desk. You will show a high level of written communication skills, including the ability to communicate complex information in a clear and succinct manner.


In addition, you will ideally be able to demonstrate:



  • Knowledge of phone systems, VoIP and Contact Centre systems and Complaint Handling applications

  • Working technical experience with Microsoft Windows, Active Directory, Exchange, DHCP/DNS, LAN/WAN.

  • Experience in CRM, Case and Complaints Management systems is highly desirable.

  • Exceptional customer service orientation.

  • Highly organised and able to manage own time effectively, with the ability to achieve deadlines and prioritise work according to conflicting demands.




Apply Today


If you feel this would fit your profile, please send your resume by clicking on the apply button or call 03 9691 3661.



Job Reference No:


06810-0010213461JO



Melbourne

Level 39
140 William Street
Melbourne VIC 3000
03 9691 3631
Patient Billing Officer | 4-Days per week | Immediate Start
Melbourne CBD
Temporary
20 February 2019
Business Development | Recruitment
SE Suburbs Melbourne
Permanent
20 February 2019
IT Consultant
Sydney CBD
Project
20 February 2019
Full Function Senior AP Officer | Immediate start
Eastern Suburbs Brisbane
Temporary
20 February 2019
Accounts Payable
Parramatta
Temporary
20 February 2019
Scheduling Coordinator
Eastern Suburbs Melbourne
Temporary
20 February 2019
Business Analyst/Consultant
Macquarie Park
Permanent
20 February 2019
Software Developer
Sydney CBD
Project
20 February 2019
Project Manager | FMCG | Dynamics CRM
Inner Suburbs Melbourne
Project
20 February 2019
Senior Systems Engineer
Inner Suburbs Perth
Permanent
19 February 2019
Magento AND PHP Developer
Southern Suburbs Brisbane
Permanent
19 February 2019
Financial Accountant | Inner West
Sydney CBD
Permanent
19 February 2019
Assistant Financial Accountant
Brisbane CBD
Project
19 February 2019
Accounts Officer
Melbourne CBD
Temporary
19 February 2019
See more jobs >