Service Desk Manager


Salary:

$90000 - 100000 / annum

Location:

Inner Suburbs Melbourne

Date posted:

3 July 2019

Employment type:

Permanent

Job reference:

06810-0010528034

Specialisation:

IT and technology


Description

The Company


Enterprise sized client with national reach who, due to a recent restructure within their Infrastructure team, are looking to fill a Service Desk Manager role on a permanent basis.



The Role


The Service Desk Manager will primarily be responsible for the management of an 8-strong team who provide L1/2 support to clients throughout Australia. You will take ownership of the ticket management system, ensuring that tickets are dealt with within specific SLA's, or escalated if required. Weekly and monthly reporting will also be a key accountability.


The role will involve questioning current processes and assisting with developing and documenting new processes so common problems can be addressed efficiently.


From a technical perspective you will remain up to date with the latest technical requirements in order to provide a high level of technical knowledge in order to troubleshoot escalated issues.



Your Profile


You will be a natural leader, have strong management experience and be able to rally the troops in a high pressure environment when the chips are down. You will be a good problem-solver, able to think on your feet and be able to take the initiative when required to get the best out of your team.


Coming from a similar role within professional services this is a great opportunity to embed yourself in a growing organization with a fantastic team culture.


Technically, you will be able to resolve Level 2 Service Desk issues as a minimum and troubleshoot issues relating to the following:



  • Windows Server 2008/2012

  • Active Directory and Group Policy

  • MS Exchange

  • PABX phone system

  • Citrix

  • Microsoft Office and Windows operating systems XP/7/8/10

  • A strong understanding of networking is also essential.


In addition to your technical skills the role requires excellent communication skills the ability to prioritise your work.


Relevant tertiary qualifications and Microsoft and ITIL Foundation certifications would be an advantage.



Apply Today


If you feel you meet these criteria please Apply today.


Ref: 06810-0010528034

Requirements
ITIL, Exchange, Citrix, Office 365, Active Directory


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
Credit Officer | CBD | Retail
Melbourne CBD
Permanent
19 July 2019
Cloud Engineer
Inner Suburbs Perth
Permanent
19 July 2019
Senior Systems Administrator
Melbourne CBD
Project
19 July 2019
Accounts Payable
Inner Suburbs Melbourne
Permanent
19 July 2019
Group Accountant
Melbourne CBD
Project
19 July 2019
Financial Controller
Southern Sydney
Project
19 July 2019
Senior Systems Engineer
Eastern Suburbs Perth
Permanent
19 July 2019
IT Support Analyst
Sydney CBD
Project
19 July 2019
Retail Sales Manager
Northern Suburbs Melbourne
Permanent
19 July 2019
Working Holiday Candidates - Accounting & Finance
Melbourne CBD
Temporary
19 July 2019
Multiple Payroll Opportunities
Melbourne CBD
Permanent
19 July 2019
Business Analyst | Retail | Supply Chain
SE Suburbs Melbourne
Project
19 July 2019
Senior Internal Auditor
Perth CBD
Temporary
19 July 2019
Recruitment Consultant
Perth CBD
Permanent
19 July 2019
Infrastructure Consultant
Macquarie Park
Project
19 July 2019
See more jobs >