Service Desk Manager
$70000 - 80000 / annum
Inner Suburbs Melbourne
29 October 2018
IT and technology
Leading and continually growing IT solutions provider with over 15 years of experience and a presence across Australia.
Working as a Service Desk Manager you will primarily be responsible for the management of an 8-strong team who provide L1/2 support to a range of clients throughout Victoria and interstate. You will take ownership of the ticket management system, ensuring that tickets are dealt with within specific SLA's, or escalated if required. Weekly and monthly reporting will also be a key accountable.
In addition, you the following will make up your major duties:
- Continuously improve processes and systems internally
- Attend client review meetings
- Monitor and support service delivery
- Assist with customer enquiries when needed.
You will be a natural leader, have strong management experience and be able to rally the troops in a high pressure environment when the chips are down. You will be a good problem-solver, able to think on your feet and be able to take the initiative when required to get the best out of your team.
Coming from a similar role with strong MSP experience this is a great opportunity to embed yourself in a growing organization with a fantastic team culture.
Technically, you will be able to resolve Level 2 Service Desk issues as a minimum and ensure client documentation is completed to a high standard.
If you feel you meet the requirements of this role, please click on the Apply button today.
Job Reference No:
140 William Street
Melbourne VIC 3000 03 9691 3631