Service Delivery Project Manager | Retail | Daily Rate


Salary:

$700.00 - $900.00 / day

Location:

Inner Suburbs Melbourne

Date posted:

12 August 2019

Employment type:

Project

Job reference:

06810-0011116433

Specialisation:

Project consulting


Description







The Company



Our client is an established retail organisation with an international presence that has prospered for decades. The business in currently going through a huge transformation spanning nationwide and as such, our client requires a Project Manager with Service Delivery expertise to prepare the business for the transition and uplift in a significant SD initiative. This organisation is a collaborative and supportive environment with a family orientated and flexible mindset.



The Role


Reporting directly into the Head of Service Delivery, the role will initially be to prepare the business with all the required support and maintenance components for the end to end solution of a key service delivery initiative. Specifically, the Service Delivery Project Manager will;



  • Plan all tasks/milestones based on agreed scope, and manage the implementation of all outputs.

  • Produce the IT Service Transition Document.

  • Define and document support uses cases for the E2E solution.

  • Develop the end-to-end support process workflow.

  • Consult with the Solution Architect to build end-to-end solution architecture design.

  • Facilitate the review and update of multiple vendor support and maintenance agreements.

  • Develop a recommendation for presentation and endorsement on a BAU operating model.

  • Perform project governance, status updates and manage all risk and mitigation strategies.


Your Profile


As the successful candidate you will have strong foundations in Project Management with expertise in Service Delivery. You will hold exceptional stakeholder engagement, communication and vendor management skills. You will;



  • Have experience in planning, managing, reporting and delivering upon major programs of work.

  • Expertise in Service Delivery end to end solutions.

  • Have experience working with third party vendors upon integrated IT platforms.

  • Have facilitated a complex delivery effort on an enterprise program of work.

  • Have a proven ability to engage multiple stakeholders and manage their expectations from the fruition of a project to completion.

  • Ideally have experience in either retail, FMCG, logistics or similar environments, but it's not essential.

  • Excellent communication and presentation skills.

  • Have the ability to work as part of a team and autonomously.

  • Have a project management qualification (Prince2, PMBOK, PMP)


Apply Today


Please send your resume to us by clicking the "Apply Now" button. Resumes in MS Word format are preferred.

Job Reference No: 06810-0011116433JR




Requirements
PROJECT MANAGEMENT, SERVICE DELIVERY, RETAIL, FMCG, LOGISTICS, SUPPORT, MAINTENANCE, NETWORK, PRINCE2, VENDOR


Melbourne

Level 39
140 William Street
Melbourne VIC 3000
au
03 9691 3631
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