IT Support Analyst


Salary:

$50000 - 60000 / annum

Location:

Inner Suburbs Melbourne

Date posted:

25 October 2018

Employment type:

Permanent

Job reference:

068100010645304

Specialisation:

IT and technology


Description

The Company

A leading construction firm, based on the outskirts of the CBD suburbs, are currently looking for an energetic and driven IT Support Analyst with a willingness to learn in order to provide 1st and 2nd level support, over the phone, via email and face-to-face, to an internal user base across multiple locations.

The Role

Reporting to the IT Manager, the IT Support Analyst is responsible for providing 1st and 2nd level support to an internal user base of 500 across multiple locations across Australia.

Key responsibilities include:

  • Support of remote desktops
  • Support of Windows operating systems
  • Software updates
  • Conducting daily backups
  • Updating and creating documentation, including "How to..." guides
  • Imaging and reimaging of desktops and laptops
  • Maintenance of user accounts in Active Directory
  • Troubleshooting a range of software issues
  • Delivering exceptional technical support

Your Profile

You will have demonstrable experience in a Service Desk Analyst or IT Support Officer role (Level 1 and 2) and experience supporting the following is critical:

  • Active Directory
  • Exchange
  • Office 365
  • VMware
  • Microsoft Office suite
  • Windows operating systems XP/7/8/10.

Relevant tertiary qualifications and Microsoft and ITIL Foundation certifications would be an advantage. A sound understanding of networking is also essential.

In addition to your technical skills the role requires excellent organisation and communication skills.

Apply Today

If you feel you meet these criteria please Apply today.

Ref: 06810-0010645304



Melbourne

Level 39
140 William Street
Melbourne VIC 3000
03 9691 3631
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