Dynamics Support Specialist
$31 - 35 / hour
Inner Suburbs Melbourne
15 April 2019
IT and technology
Robert Half is recruiting an experienced Dynamics Support specialist for a not-for-profit organisation based in the CBD. They have an urgent need within their Technology team in a varied portfolio of work.
Working as part of the IT Finance team the Dynamics 365 Support officer will troubleshoot problem areas (in person, by telephone or via e-mail) in a timely and accurate fashion and provide end-user assistance when required. Using the solutions database, known workarounds, and prior experience the successful candidate is encouraged to provide L1 support when capable to do so or will escalate to the Business Applications Team to resolve support requests.
Key Responsibilities include:
- Respond to incoming calls and e-mails regarding information technology problems.
- Troubleshoot Dynamics 365 ERP requests and issues.
- Perform hands-on fixes at the desktop level.
- Installing hardware and configuring systems and applications.
- Communicate with third-party support.
You will be an impressive Dynamics 365 ERP specialist with experience working at a service desk. You will show a high level of written communication skills, including the ability to communicate complex information in a clear and succinct manner.
In addition, you will ideally be able to demonstrate:
- Knowledge of Dynamics 365.
- Working technical experience with ERP Tools and troubleshooting on the data transfer.
- Experience in CRM, Case and Complaints Management systems is highly desirable.
- Exceptional customer service orientation.
- Highly organised and able to manage own time effectively, with the ability to achieve deadlines and prioritise work according to conflicting demands.
If you feel this would fit your profile, please send your resume by clicking on the apply button or call 03 9691 3661.
Job Reference No:
140 William Street
Melbourne VIC 3000
au 03 9691 3631