Customer Solutions Specialist
$50000 - 60000 / annum
Inner Suburbs Melbourne
22 January 2018
Our client is in one of the most competitive industries in Australia. Despite this, they have a very dynamic and highly engaging team culture. Based in one of Melbourne's vibrant Southern Inner Suburbs, it is a prime location for cafes, public transportation and in close proximity to the business district.
The company has a positive attitude towards employee engagement and has created an interesting and attractive workplace where success is rewarded.
As the company's first point of contact, your role is vital insuring quite of service is of high standard. Some of the duties and responsibilities involve:
- Inbound calls regarding customer queries
- Building excellent rapport with current and potential account holders
- Dispute handling and resolving customer enquiries
- Meeting customer needs but promoting products and services
To be successful in this role you will be someone who is hard working and understands the importance of team work. You will have proven 2 years customer service experience, providing excellent quality of communication and service.
You will need to be someone who prides themselves on their strong attention to detail, has a great phone manner and enjoys providing solution focused customer service. Previous experience in a similar role in the energy sector is a must!!
Please send your resume to us by clicking the "Apply Now" button. Resumes in MS Word format are preferred.
Job Reference No: 094118ABP