Customer Service Officer | Inner Suburbs | $50-60k + Super
$50000 - 60000 / annum
Inner Suburbs Melbourne
22 October 2018
Our client is a rapidly growing Australian energy provider. They offer speicalised and unique services making them a leader in their field. Going above and beyond for their customers is not just something they strive for, it is something they practice daily within every aspect of the business.
Due to continued success and growth they are expanding their Customer Service team and are looking for an experienced Customer Service Officer to join them.
Reporting into the Customer Service Manager the Customer Service Officer will have an array of duties and responsibilities supporting the collections and customer service team.
Key Responsibilities include:
- Making outbound calls to Customers to collect on accounts with are in arrears
- Identifying arrears reasons and negotiating payment arrangements with Customers
- First time resolution of all queries.
- Review complaints concerning billing or service rendered and escalates as required
- Account reconciliations
- Managing disconnections and ensuring that all actions are compliant with regulations
- Liaise with other departments to resolve difficult issues that may arise
- Set up payment arrangements and terms for Customers as well as taking payments
- Other duties as requested.
- You will have at least 12 months experience in a Customer Service experience.
- You will ideally have experience with billings and/or collections.
- You will have experience working within a high-paced environment.
- You will have excellent attention to detail with great communication skills.
- You will be a proactive and self-motivated individual.
- Ideally you will have energy experience, but this is not essential.
Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0010690386RD
140 William Street
Melbourne VIC 3000 03 9691 3631