Customer & Service Delivery Lead | NFP |South East Suburbs
$110000 - 140000 / annum
Inner Suburbs Melbourne
24 October 2018
IT and technology
This organisation combines social justice with commercial acumen; it is an NFP business with an exceptional code of morality and ethics, that also adopts forward thinking ways of working and focuses on ensuring successful business outcomes whilst delivering a superb level of care to its consumers. This organization has a stable ELT and CEO, at all levels people in the business challenge one another to deliver in their roles to the best of their ability, whilst driving a supportive and inclusive culture. The company is going through unprecedented growth and transformation and as such has an excellent opportunity to build on its success and to ensure the best structure and practices are embedded in to the business as it goes from strength to strength.
As one of a team of Customer Service and Delivery Leads, you will provide operational leadership and direction that ensures high quality service delivery. This role will work with a diverse array of stakeholders including families, to support Participants to fulfil their goals. You will be familiar with continual adaptation of organizational systems and processes in an often uncertain regulatory and sensitive environment.
Your work will be consistent with the government's principles around the privatization of disability services and always with a view to improving the lives of participants.
Key responsibilities include:
This is a crucial appointment for the organization and the success of the person in this role is pivotal to the business continuing to lead the market in the short and long term. Competencies necessary to succeeding in the role include high EQ, good influencing skills and the ability to build rapport with leadership, operational staff and external parties and customers.
Your experience and skills should include most, if not all of:
For a confidential discussion please call 03 9691 3661 quoting the job title and reference number, and also click on the apply now button to submit your resume. 06810-900106500249BP
140 William Street
Melbourne VIC 3000 03 9691 3631