Chief Operations Manager | NFP| Competitive Package
$180000 - 180000 / annum
Inner Suburbs Melbourne
July 17, 2018
IT and technology
CHIEF OPERATIONS MANAGER
This is a well-established not-for-profit organisation and leader in its field. The business offers disability support services to thousands of people in Victoria. This organisation has aspired to remain innovative and relevant in a rapidly changing market and has a highly capable and forward-thinking executive team with a breadth of not for profit and commercial experience.
The business is about to significantly increase its scale of services. This will involve a major business transformation with a focus on workforce transition, systems and process implementation, service delivery reorientation and cultural alignment. The changes will occur over the next 12 months. The next few years will focus on delivering a high quality customer experience while leveraging the increased economies of scale to deliver the organisation's mission in a sustainable manner.
As the Chief Operations Manager you will be instrumental in delivering and designing major strategic change. The organisation has an impressive senior leadership team who have over the past few years already delivered several successful strategic changes. The business is about to undertake another significant transformation and is looking for a highly capable individual to drive the delivery and ongoing operations of this complex program of work.
Challenges of the role include implementing a successful transfer of services into the organisation, delivering operational outcomes and driving service enhancements. The role carries broad people leadership and change management responsibilities. This is a role which will require you to lead from the front, and you will have the opportunity to influence and shape the ongoing strategy and direction of the business.
Key responsibilities include:
This is a crucial appointment for the organization and the success of the person in this role is pivotal to the business continuing to lead the market in the short and long term. Competencies necessary to succeeding in the role include high EQ, good influencing skills and the ability to build rapport with executives, operational staff and customers.
Your experience and skills should include most, if not all of:
Further to this, experience in a workforce intensive business, with a strong understanding of workforce management solutions and organizational integration is desirable.
For a confidential discussion please call 03 9691 3661 quoting the job title and reference number, and also click on the apply now button to submit your resume. 06810-0010522142