Administration & Reception | Part Time | Port Melbourne
$26 - 27 / hour
Inner Suburbs Melbourne
September 4, 2018
Founded in 1987 and has since grown to become a leading independent provider of freight services to some of Australia's foremost companies and brands. Headquartered in Melbourne, Victoria, and with a national footprint, this company is a freight specialists focused on meeting the expectations of mid-sized and larger organizations, with services offered beyond those of a traditional freight broker.
This is an ongoing temporary assignment for a minimum of 6 months, this Administration Assistant role, based on Reception, will include the following duties and responsibilities;
- Ensuring that agreed customer service standards, objectives and measures are met
- Some Reception duties
- Successful completion of customer complaints and enquiries, in a timely manner
- Maintaining open lines of communication between customers, their suppliers and internally
- Timely management of day-to-day issues and escalation should all known solutions be exhausted
- Able to work both independently and within a team
- Achieve individual, team, and company goals and objectives as set and agreed
- Be able to generate KPI and other business related reports
- Be punctual and adhere to your agreed working hours as outlined in your employment contract
- Good customer Service background
- Excellent written and verbal (face-to-face and telephone) communication skills
- Strong problem solving skills
- Well organized and detail oriented
- Strong customer service skills with the ability to build relationships
- Strong understanding of supplier systems and capabilities
- Strong supplier relationship skills with the ability to build relationships
- High-intermediate level of proficiency with Microsoft Excel.
The hours of this position are 10am until 4pm, Monday to Friday
Apply Today !
Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 36 36.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne
Job Reference No: 06810-0010613461SJ