Level 2 IT Support Tech (Remote)


Salary:

$55000 - 65000 / annum

Location:

Hills District

Date posted:

3 April 2019

Employment type:

Permanent

Job reference:

06800-0010398258

Specialisation:

IT and technology


Description

THE COMPANY




This company is an established, growing and highly reputable IT Managed Service Provider who service a growing number of small to medium sized clients throughout Sydney, Wollongong and the Central Coast.




They offer a positive, uplifting and hardworking team environment where you'll get exposed to multiple different environments, technologies, and projects + paid for training and IT certifications to ensure continuous career development.




THE ROLE




Newly created Level 2 Support Technician position where you'll be providing remote support to multiple customers.




You'll be given the chance to undertake certifications (MSCA, MCSE, VCP, CCNA etc) and it has the capacity to develop to a more senior position once you've proven yourself.




Key Elements of the Role:



  • Remote support to multiple clients via the ticketing system.

  • Level 1 & 2 support of Servers, Networks, Virtualisation, Cloud Solutions and End User devices.

  • Networking support - firewalls & routers (e.g. changes & configurations).

  • Backups - daily checks and support.

  • Engage with third party vendors as required.

  • Actively engage with client to provide user training and understand user requirements, IT issues and pain points.

  • Involvement in aid on-call roster once a quarter.




A SUITBALE CANDIDATE




Suitable for a customer service champion who wants to develop their technical skills and IT certifications + enjoy career progression, challenging work in an upbeat environment.




Experienced operating in an IT Managed Services environment and Level 2 support skills and experience across the following is required:



  • Windows 7, 8, 10

  • Windows Server 2008/2012/2016

  • Active Directory

  • Exchange & Office 365

  • VMware (exposure)

  • Mobility -Mac iOS & Android devices

  • Good networking troubleshooting knowledge & understanding of TCP/IP, Routing/Switching, DNS, VPN Tunnelling etc

  • Beneficial - experience with firewalls & backup technologies e.g. HP, SonicWall, StorageCraft, ShadowProtect etc




This is a full time permanent role based in the North Western Sydney (Hills District) and is offering circa $55,000 - $65,000 (plus super) - depending on experience.




*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.



Sydney

Level 24
1 Martin Place
Sydney NSW 2000
au
02 9241 6255
Accounts Receivable Officer
SE Suburbs Melbourne
Temporary
15 April 2019
Payroll Officer - 3 days a week
Eastern Suburbs Sydney
Temporary
15 April 2019
Accounts Payable
SE Suburbs Melbourne
Permanent
15 April 2019
Accounts Payable Officer
Northern Suburbs Brisbane
Temporary
15 April 2019
Cantonise/ Mandarin Speaking Administrator
Sydney CBD
Temporary
15 April 2019
Java Analyst Programmer
Brisbane CBD
Project
15 April 2019
Accounts Receivable Officer
Northern Suburbs Perth
Permanent
15 April 2019
Senior Financial Accountant
SE Suburbs Melbourne
Permanent
14 April 2019
Accounts Payable - Scanning System
Westmead
Temporary
12 April 2019
Business Analyst | NFP
Melbourne CBD
Project
13 April 2019
Data Migration Specialist | South East
SE Suburbs Melbourne
Project
13 April 2019
Project Manager | Retail
Inner Suburbs Melbourne
Project
13 April 2019
SQL Developer | 3 Month Contract | SSIS packages
Inner Suburbs Melbourne
Project
12 April 2019
Financial Accountant
Inner Suburbs Melbourne
Permanent
12 April 2019
Financial Accountant
Northern Beaches
Temporary
12 April 2019
See more jobs >