Customer Service Team Leader

Salary : $80000 - $85000
Location : Eastern Suburbs Melbourne
Post Date :
Employment Type : Permanent
Job Reference : 9275489LK
Job Classification : Administration & Office

Description :

The Company
This reputable organization provides a wide range of products and services throughout Australia. Due to growth within the company they now require a self motivated and dedicated Customer Service Team Leader to manage a portfolio of strategic and VIP accounts.

The Role
The successful candidate will have past experience working within a customer service or call centre environment and be confident and proficient within the following duties:

  • Liaise and build relationships with clients
  • Coordinates the team, in order to meet account performance objectives and customer expectations by creating exceptional customer service
  • Monitor inbound calls and ensure all correspondence is actioned in a timely manner
  • Training, coaching and mentoring employees
  • Manage a small team of 6 staff

Your Profile
To be eligible for this role, you will be an experienced customer service team leader who has 2+ years within a similar role. You will be well presented, have a strong work ethic and possess exceptional communication, interpersonal and organizational skills.

  • High attention to detail
  • Excellent communication skills
  • Exceptional time management and organizational skills
  • Outstanding relationship building skills
  • Ability to lead a team and provide the necessary training
  • Initiative

Apply Today
Please send your resume to us by clicking the "Apply Now" button. Resumes in MS Word format are preferred.

Job Reference No: 9275489LK

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Mount Waverley

Suite 42, Central 2
1 Ricketts Road
3149 Mount Waverley
Phone : 03 9239 8100

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