Customer Service Team Leader with SAP - Castle Hill

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Salary : $26 - $28
Location : Castle Hill
Post Date :
Employment Type : Temporary
Job Reference : 35165MR
Job Classification : Administration & Office

Description :

The Company

Well respected company needs extra administration help - Located in Castle Hill

The Role

B2B maintenance:

  • Liaising with ebusiness B2B Integration team in US to provide customer account details setup.
  • Troubleshooting failed orders
  • Support US team in a testing environment, prior to B2B setup for new customers

eCOMM/ Pipeline management (in Websphere database):

  • Setting up new accounts
  • Updating customer account details
  • Troubleshooting online ordering problems

Customer Master Maintenance

  • Creating & updating accounts in SAP
  • Managing CMMG order queues

Sample Order Entry/ Tracking:

  • Accurately and diligently process sample orders in a timely manner, to assist with fulfilling team Key Performance Indicators (KPIs).
  • Accurately qualify email orders within the outsourcing process, to achieve team objectives.
  • Tracking all backordered items and updating CRM database for Sales team's referencePhone Availability:
  • Answer inbound calls within the target time and support the company's goal of maintaining the target call abandonment rate
  • Thorough handling of phone enquiries, providing a quality, efficient and timely service through friendly, accurate, informative and professional communication

Customer Centric Service Tasks:

  • Prompt and efficient resolution of customer enquiries such as web order-related problems and status of web orders
  • Ensure efficient and effective order queue management, and timely release of held web orders
  • Provide a timely response to customer enquiries through the Customer Service email database (ANZCTSupport), such as providing requested information including SDS, Certificates of Analysis and to a lesser extent, credits and quotations . With the guidance and/or approval of their manager, and if assistance/clarification is needed by the Order Fulfillment team, liaise with them to ensure their optimal management of SAP Customer Master Management Group (CMMG)

You will become a key part of the team to ensure the day-to-day operations of the business operate smoothly and efficiently.

Your Profile

  • Experience with SAP application to order entry, tracking and search capabilities
  • Self-motivating initiative, good problem solving skills, high attention to detail
  • Professional phone manner and etiquette
  • Shows initiative and Team worker, with a high desire and aptitude to learn new skills
  • Computer literate and with knowledge of/high ability to learn other required programmes/systems

Apply Today

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MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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