Customer Service Manager - SAP Required - Castle Hill

Salary : $35 - $40
Location : Castle Hill
Post Date :
Employment Type : Temporary
Job Reference : 5589MR
Job Classification : Administration & Office

Description :

The Company

Our client - A global life science company and industry leader with a product portfolio of more than 200,000 products.

The Role

The primary role for the Customer Service Manager is to provide the interface between the sales and marketing activities (pre Sales) and the Operations or Supply Chain team (post Sales). The Customer Service Supervisor plays a critical role in servicing customers' needs to ensure that the service expectations of customers are met in order that the overall business strategies are enabled. This role coordinates information between internal and external customers through the provision of systems and capabilities in a timely fashion.

  • Develop and implement capability that supports the required customers' requirements
  • Develop and manage the Customer Service Team to achieve set goals and objectives
  • Develop metric reporting capability, analyze data and build an improvement ethic in the team
  • Continuously improve and review customer service levels through SAP, CRM & Google
  • Build relationships within the organization to understand and meet customers' needs
  • Proactively monitor fulfillment and sales cycles and take preventive action as necessary.
  • Ensure that for key products and customers, sufficient inventory is available to meet customer needs
  • Ensure all customer related activities i.e. enquiries, complaints, credits, shipping issues are addressed and resolved in a timely manner.
  • Develop and maintain relationships with key account contacts, providing information, service and support to key accounts as required
  • Develop and report on Customer Service KPIs, team objectives and targets
  • Manage the performance of the team, including individual performance reviews
  • Develop the skills of the team members ensuring corporate best practices are identified and implemented
  • Ensure the team is collectively trained and cross trained on administrative tasks to ensure continuity of service
  • Coach and develop team members to consistently achieve the highest level of professionalism and quality

Your Profile

Experience:

  • 5 years minimum in customer service supervisor role
  • 5 years minimum SAP knowledge
  • 2 years minimum in supervisory roles

Knowledge and Skills:

  • Ability to lead, develop and energize people
  • Ability to establish priorities, work independently and proceed with objectives without supervision.
  • SAP functionality and training experience
  • Highly level computer skills including Microsoft Office, ERP, CRM systems and databases
  • Ability to exchange information using good oral and written communication skills
  • Understanding of business processes
  • Initiative and problem solving skills
  • Ability to and the desire to learn new skills
  • Strong Customer orientation

What's in it for you?

  • A unique, ongoing temporary opportunity within a global company
  • A chance to further your skills and experience
  • Being part of a vibrant, supportive and positive team

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney

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Sydney

MLC Centre, Level 45
19 Martin Place
2000 Sydney
Phone : 02 9241 6255

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