Service Desk Analyst


Salary:

$28 - 32 / hour

Location:

Campbelltown

Date posted:

5 November 2018

Employment type:

Project

Job reference:

778963

Specialisation:

IT and technology


Description

The Company

We have an exciting opportunity to join a well-established Campbelltown business who have been undergoing a period of growth. They are looking for a Service Desk Analyst to join the team and bring innovative ideas, along with the ability to analyze incidents rather than just completing them. On offer is a 6-month contract however there is a chance for a permanent role with strong performance. On-site parking facilities will be available.

The Role

Working in a team of 5 you will support 600 Users of IT and perform duties that include:

  • Business as usual support activities related to Companies diverse IT service offerings.
  • Ownership of the Standard Operating Environment, domain/file share access management and business process compliance.
  • Continual Service Improvement of the IT Service Desk function.
  • Dealing with Level 1 - Level 2 Severity issues and IT ticket cases.

Your Profile

  • Good experience working with Microsoft technologies such as Active Directory.
  • A good understanding of networking aspects such as DNS, DHCP, TCP/IP.
  • Process and documentation orientated.
  • Relevant experience in a similar role within a medium to large organisation.
  • Ability to problem solve through analytical thinking and research rather than historical learning.
  • A strong customer focus and ability to communicate articulately in technical and non-technical language.
  • Ability to manage competing priorities and deliver outcomes in a fast-paced environment.
  • Commitment to role modeling our values of: Respect, Integrity, Optimism, Trust and Teamwork.

Apply Today

Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted.

Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney



Sydney

Level 24
1 Martin Place
Sydney NSW 2000
02 9241 6255
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