Customer Service Advisor - Permanent - $45k + super


Salary:

$45000 - 45000 / annum

Location:

Camberwell

Date posted:

April 12

Employment type:

Permanent

Job Reference:

101870TG

Specialisation:

Administration & Office


Description

The Company

Our client is leading the way in business payment and information management solutions. They are the largest multi-branded fuel card issuer, and also offer premier prepaid cards and loyalty program solutions.


The Role

Your role within the Client Services team will be to offer support to our account/card holders via telephone/email/fax/physical mail requests.

As the Client Services Consultant you will also contribute to the achievement of the teams KPI's and participate in process improvement sessions when required


Key Responsibilities include;
* Communicates with customers verbally via telephone calls and in writing (Fax/Email/Physical Mail) regarding account/transaction queries.
* First time resolution of all queries.
* Reviews complaints concerning billing or service rendered and escalates as required
* Educates customers regarding procedures, costs and restrictions.
* Cancels, reissues and maintains customer accounts as required.
* Maintains accurate records and associated documentation within the card management system.
* Adheres fully to the Privacy Act.
* Actively participates in work and quality improvement programs.
* Other duties as requested.
KPI's:
* Answer all calls presented
* Strive to achieve 80% or greater Grade of Service
90% of complaints resolved or escalated within 8 hours.


Your Profile

You will have proven experience within a call centre environment. We will ONLY consider candidates that have had exposure to an inbound queuing system and have willing to work within a high volume calling environment. This role requires you to work on rotating roster from 8.45am - 8pm (7.25 day) Monday to Friday.
MY client offers a great working environment! Only self-starters apply!


Apply Today

Please send your resume to us by clicking the "Apply Now" button. Resumes in MS Word format are preferred.

Job Reference No: 101870TG



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