Merchant Services Advisor | Perm | $47K + Super + Bonus


Salary:

$47000 - 50000 / annum

Location:

Camberwell

Date posted:

4 September 2018

Employment type:

Permanent

Job reference:

0681000105101870

Specialisation:

Administration


Description

The Company

Our client is leading the way in business payment and information management solutions. They are the largest multi-branded fuel card issuer, and also offer premier prepaid cards and loyalty program solutions.

The Role

The Merchant Services Advisor role supports the day to day activities of the Merchant Services Team Leader and Manager, responsible for supporting and growing the Merchant Network

Key Responsibilities include:

  • Communicates with merchants verbally and in writing regarding account/transaction queries 
  • First time resolution of queries 
  • Reviews complaints concerning billing or service rendered and escalates as required 
  • Educates merchants regarding procedures, costs and restrictions 
  • Cancels, reissues and maintains merchant accounts as required 
  • Ensures stationery orders are actioned within agreed service levels 
  • Maintains accurate records and associated documentation 
  • Ensures all contact with Merchant or Customers is recorded at time of contact 
  • Keep all work areas clean and within Privacy requirements at all times 
  • Actively participates in work and quality improvement programs 

KPI's:

  • Promotes product and actively seeks to reduce attrition 
  • Forwards queries and leads to Team Leader or Manager

Your Profile

You will have proven experience within a call centre environment. We will ONLY consider candidates that have had exposure to an inbound queuing system and have willing to work within a high volume calling environment. This role requires you to work on rotating roster from 8am - 8pm (7.25 day) Monday to Friday. If you work on public holidays, penalty rates apply.

My client offers a great working environment! Only self-starters apply!

Apply Today!

Please send your resume to us by clicking the "Apply Now" button. Resumes in MS Word format are preferred.

Job Reference No: 06810-00105101870 TG



Melbourne

Level 39
140 William Street
Melbourne VIC 3000
03 9691 3631
Senior Payroll Officer
Inner Suburbs Perth
Temporary
16 November 2018
IT Helpdesk
Melbourne CBD
Project
16 November 2018
Team Coordinator| Port Melbourne | $55 - $60k + Super
Inner Suburbs Melbourne
Permanent
16 November 2018
Senior .NET Developer
Brisbane CBD
Project
16 November 2018
Helpdesk Support
Inner Suburbs Melbourne
Permanent
16 November 2018
Senior Payroll Officer
Western Suburbs Melbourne
Temporary
16 November 2018
Assistant Accountant
Inner Suburbs Melbourne
Temporary
16 November 2018
Accounts Payable Officer
Northern Suburbs Melbourne
Temporary
16 November 2018
Wanted - Working Holiday Candidates - Accounting & Finance
Melbourne CBD
Temporary
16 November 2018
Accounts Payable Officer
Inner Suburbs Melbourne
Permanent
16 November 2018
Sales Consultant l New Business Development
Brisbane CBD
Permanent
16 November 2018
Accounts Receivable Officer - Aged Care
Inner Suburbs Melbourne
Permanent
16 November 2018
Accounts Payable Officer
Macquarie Park
Temporary
16 November 2018
Pronto Consultant
Southern Sydney
Project
16 November 2018
Level 3 Engineer
Sydney CBD
Permanent
16 November 2018
See more jobs >