Merchant Services Advisor | Perm | $47K + Super + Bonus


Salary:

$47000 - 50000 / annum

Location:

Camberwell

Date posted:

September 4, 2018

Employment type:

Permanent

Job reference:

0681000105101870

Specialisation:

Administration


Description

The Company

Our client is leading the way in business payment and information management solutions. They are the largest multi-branded fuel card issuer, and also offer premier prepaid cards and loyalty program solutions.

The Role

The Merchant Services Advisor role supports the day to day activities of the Merchant Services Team Leader and Manager, responsible for supporting and growing the Merchant Network

Key Responsibilities include:

  • Communicates with merchants verbally and in writing regarding account/transaction queries 
  • First time resolution of queries 
  • Reviews complaints concerning billing or service rendered and escalates as required 
  • Educates merchants regarding procedures, costs and restrictions 
  • Cancels, reissues and maintains merchant accounts as required 
  • Ensures stationery orders are actioned within agreed service levels 
  • Maintains accurate records and associated documentation 
  • Ensures all contact with Merchant or Customers is recorded at time of contact 
  • Keep all work areas clean and within Privacy requirements at all times 
  • Actively participates in work and quality improvement programs 

KPI's:

  • Promotes product and actively seeks to reduce attrition 
  • Forwards queries and leads to Team Leader or Manager

Your Profile

You will have proven experience within a call centre environment. We will ONLY consider candidates that have had exposure to an inbound queuing system and have willing to work within a high volume calling environment. This role requires you to work on rotating roster from 8am - 8pm (7.25 day) Monday to Friday. If you work on public holidays, penalty rates apply.

My client offers a great working environment! Only self-starters apply!

Apply Today!

Please send your resume to us by clicking the "Apply Now" button. Resumes in MS Word format are preferred.

Job Reference No: 06810-00105101870 TG



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