Customer Service jobs

Any Customer Service role will involve dealing with customers either via phone, email or face to face in relation to a product or service. This may include offering more information or resolving an issue. A Customer Services representative is acting on behalf of the company so it is paramount that they know and understand the company values and always act in a completely professional manner, using language that aligns with that of the company.

The Customer Service Team Leader is responsible for providing a productive and motivating working environment for their staff.

Start your search for Customer Service Jobs today.


  • Delivering the most comprehensive service possible to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of action taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Report back on results


Whilst no degree is required for a Customer Services role, there are a number of traits you will be expected to display in order to excel in the role:

  • Excellent verbal and written communication skills, as the basic function of this role is communicating with customers
  • The ability to maintain calm under pressure as sometimes you will be dealing with unhappy customers
  • A thorough knowledge of the product or service you are offering
  • Efficiency and organisational skills
  • Administrative skills
  • Computer literacy in order to type up reports, results and details of customer interaction
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Customer Service salary

A Customer Service professional earns an average salary per year of: AU$64,708.

Customer Service salaries range from AU$42,000 to AU$125,000.

View our 2016 salary guide for more information and insights

Search for customer service jobs in Australia below:

Please note, this is a national average - to compare your salary, and receive data on salaries for your local state or territory, visit our salary calculator.

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