Service Desk Manager
Location : Melbourne CBD
Post Date : 28 September 2016
Employment Type : Permanent
Job Reference : 101239TW
Job Classification : IT & Technology
Fast growing, high profile telecommunications organization who are in a period of significant growth, something that is set to continue.
Working as a Service Desk Manager you will primarily be responsible for the management of a 5-strong team who provide L1 networking support to a range of internal and external clients. You will take ownership of the ticket management system, ensuring that tickets are dealt with within specific SLA's, or escalated if required.
Weekly and monthly reporting will also be a key accountable.
You will be a natural leader, have management acumen and be able to rally the troops in a high pressure environment when the chips are down. You will be a good problem-solver, able to think on your feet and be able to take the initiative when required to get the best out of your team.
Ideally coming from a similar role this is a great opportunity to embed yourself in a growing organization with a fantastic team culture.
Technically, you will be able to resolve Level 1 Service Desk issues as a minimum and ensure client documentation is completed to a high standard.
If you feel you meet the requirements of this role please click on the apply button today.
Job Reference No:
140 William Street