Inbound Customer Service
Location : Brisbane CBD
Post Date : 28 September 2016
Employment Type : Temporary
Job Reference : 280916OJ
Job Classification : Administration & Office
Based in Brisbane's CBD, this national business is seeking MULTIPLE experienced inbound customer service officer due to internal promotions and workload increase.
You will be working in a tight-knit small team of 5 and will be reporting into the team leader. The team prides themselves on their social, energetic and supportive culture. This company looks after their staff, helps with growth and development.
This is a great opportunity to join a stable and well-known organisation that truly believe in continuing learning on the job and career progression!
As an Inbound Customer Service Officer, your responsibilities will include:
- Providing customers general advice and assistance with queries including accurate message taking and transferring calls to the relevant department
- Take calls from a range of internal departments regarding customer account issues and queries
- Resolve basic customer account queries when appropriate or escalate
- Forward customer requests to relevant departments
- Take and record credit card payments when required
- Monitor generic customer inbox
- Receiving and distributing all incoming mail
- Organising outgoing mail and liaising with couriers
- Providing general administration support
As the successful candidate, you will have a friendly, positive and professional personality. You will have great time management skills and be able to juggle a busy work load. You will have exceptional customer service and take pride in your calm nature. You must be immediately available!
Experience within high volume inbound and outbound customer service roles is essential.
This role will start as soon as they find the right person so APPLY NOW to ensure you do not miss out on this great opportunity!
Please send your resume by clicking on the apply button or for further information, contact Olivia Jenkins in our Brisbane office on 07 3039 4204
Learn more about our Brisbane recruitment services: https://www.roberthalf.com.au/recruitment-agency-brisbane
10 Eagle Street